IT Managed Services
Comprehensive and robust services, to simplify your life
Our managed IT services simplify your life, and make your business run smoothly, while preventing costly downtime and productivity losses.
We pride ourselves on nurturing a trusting and collaborative relationship with our customers to deliver quality IT support services and enable a positive, differentiated customer experience.
Experienced and Dedicated Staff
Our experienced and dedicated IT technical support desk team and certified on-site field technicians work tirelessly and proactively to monitor, manage, and maintain your IT environment, to keep your business systems running effectively, prevent downtime, and decrease security risks.
Knowing that ITM has your back, you can focus on your business objectives and benefit from the peace of mind that comes from working with an experienced and dedicated team of IT professionals.
Working remotely allows our IT support service desk to assist you and your customers outside of business hours, on holidays, evenings, and weekends.
24 / 7 Support Model, Quick Response Times, Trusted Expertise
Our Managed Services and Expertise span the following areas:
- 24/7 Support desk
- Business continuity
- Preventative maintenance
- Failure remediation
- Remote & on-site services
- Proactive hardware & software monitoring
- Hardware & software support
- Threat management
- SOC 2 Compliance documentation
- IT environment – standardization & optimization
- Cloud solutions
- Backup and disaster recovery services
The ITM Difference
Your employees will feel the ITM difference through an enhanced user experience, one-on-one how-to sessions (if needed) and alleviation of IT frustrations.
We respond quickly to address on-site issues, and get your business back up and running.
Our technicians are reliable, dependable and experts at delivering efficient and effective solutions to your business.
More about our IT Managed Services Promise to our Customers
Overall IT Management
ITM’s IT Managed Services help make IT support expenditures ratable, and predictable – facilitating budgeting for IT management. Operations leaders can channel their energies to leading their companies rather than worrying about their day-to-day IT support requirements.
Site Asset Administration
We provide site asset and knowledgebase administration. We deliver a full suite of field dispatch services, taking the lead for solving your problems and bringing them to full resolutions. To facilitate quicker site resolution, we maintain stock on hold and spare parts.
Real Time Monitoring
We conduct real-time systems monitoring and proactive maintenance, all of which enable productivity, prevent costly system downtime, and ensure maximal return of your technology investments.
Reporting
We offer robust reporting and consistently achieve meaningful KPIs, SLAs and performance metrics, which heighten our service performance every step of the way.
Full Transparency
Transparency is our top priority, and we feel it helps build a foundation of trust and a positive working relationship for engagements with our customers. We handle all communications and endeavor to keep key stakeholders well informed of our service progress.
Reviews
Our team conducts regular cadence reviews with key stakeholders to maximize efficiencies, enable business continuity, mitigate risks, and proactively address any IT issues, while seeking to achieve our customers’ objectives.
Our ITM Managed Services team frees up your IT resources to focus on your business.
Leave the day-to-day IT support services to ITM.
You can count on us!
ITM Value Creation through IT Managed Services
Enhanced productivity
Reduced downtime
Cost control
Reduced security risks
Time savings
Freed up Internal Resources
Peace of mind
